FAQ

Questions, answered

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What can the Pixel Cross display?

Anything you can put on a screen: motion backgrounds, still images, scripture, seasonal liturgical colors, livestream feeds or custom video. Content is mapped to the cross shape so it always looks intentional, never cropped.

How bright is it? Will it be too much in a dim sanctuary?

Brightness adjusts automatically with an ambient light sensor and can be scheduled. Most sanctuaries run it at 10–25% for a soft, luminous glow; full brightness is there for daylight rooms and stage use.

How do we update the content?

Every Pixel Cross is managed through NovaStar VNNOX, a cloud content management platform. Upload media, build playlists and schedule them by service time or liturgical season from any browser or from the ViPlex Handy app, and the cross updates over its internet connection. You can also connect an HDMI source from your production booth.

What is VNNOX and does every model support it?

VNNOX is NovaStar's cloud publishing and monitoring platform for LED displays. The Standard (PC240), Plus (PC320) and Grand (PC500) all use a NovaStar Taurus media player, so every model can be published to, scheduled and monitored from VNNOX. The cross needs an internet connection (Wi-Fi or Ethernet) for cloud publishing; scheduled content keeps playing if the connection drops.

Can we manage crosses at several campuses from one account?

Yes. VNNOX groups players by site, so one team can publish to every campus at once or target a single sanctuary, with roles and permissions for staff and volunteers.

How is it mounted?

The Standard (PC240) and Plus (PC320) hang on a French cleat like a large frame in a 60 mm cabinet and need a single standard outlet; our concealed mount kit floats them 20 mm off the wall with hidden cabling. The Grand (PC500) needs no wall at all: it stands on an aluminum truss with a weighted baseplate and locking casters, so you can roll it into place.

What does the warranty cover?

Every Pixel Cross includes a 2-year warranty on modules, power supply and controller. The optional 3-Year Care Plan adds advance replacement and priority support.

Can you build a custom size or shape?

Yes. We are an LED video wall manufacturer, so custom crosses, other symbols and larger installations are what we do. Request a quote with your dimensions and viewing distance.

How long does delivery take?

The Standard ships in 3–4 weeks, fully assembled and calibrated. The Plus and Grand take 4–6 weeks, and custom builds typically 6–8 weeks.